Roles & Responsibilities

Key Attributes:

People Person. Service Oriented. Relationship Builder.

Role Description:

As a HiPPOprop Account Servicing Manager, you are in the unique position to help our clients – buyer/seller/landlord/tenant – realise their real estate goals. You understand that every client relationship needs to be built on a foundation of trust and respect. As the ambassador of HiPPOprop, you will invest quality time and genuine effort to nurture and cultivate these relationships. Your mission is to be the one person they call for all their current or future real estate needs.

Supported by the marketing and media team with qualified leads, you shall be the first point of contact with prospective clients. Together with you are a team of Lead Agents, Resident Agents, Client Servicing Associates, whom together with you will advise and provide a smooth and satisfying buying/selling/leasing experience for the client.

Job Scope

Understand clients’ real estate goals and assign best suited Resident Agents to service client’s buying/selling/leasing requirements and objectives.

Monitor client’s journey from onboarding to closure of real estate transaction, all the while ensuring a smooth and happy journey.

Present to the client, jointly with Resident Agent, explaining our various products, services and USPs.

Participate in scoping of clients requirement and course of action by Resident Agent

Monitor and working together with Resident Agent to achieve joint sales target

Work with marketing and media team to develop strong propositions in lead generation exercise

Maintaining client relationship post transaction to assist client with their next/future real estate needs or cultivate clients referral leads

You can expect:

Monthly basic salary with CPF contribution

Additional commission upon achieving team sales target.

Requirements

It is not a requirement, but it will be a bonus if you possesses a Real Estate Salesperson (RES) License.

Min 5 years of experience in Account Servicing role ideally in banking, hospitality, real estate or any service orientated industry

Proven track record of consistent sales performance

Tertiary education in any field of study

Good command in English and a second language

And of course, while we don’t list it all here, you should be a good communicator, highly motivated and sales driven and a fun person to work with!

Former airline cabin crew or hotel front desk guest relations personnel with no prior account serving experience will be considered for Account Servicing Executive position.